Return Policy

By purchasing from Shimmertail Mermaid Swimwear you agree to the terms and conditions stated herein.

Merchandise Returns for Refund/Credit

All items may be returned within 30 days of purchase for a full refund (minus shipping costs). If you need to return an item, you must receive an RMA number. To receive an RMA number please email customerservice@shimmertail.com within 30 days of purchase. Our customer service department will send you the RMA number and return instructions with the address to the correct warehouse.

Please Note:  All sales are final on products sold at clearance or discounts greater than 25% off the MSRP on each item.

Shimmertail Mermaid Swimwear has tested all our swimmable fabrics. They do well  in chlorine and salt water however when these fabrics are rubbed or scratched on the rough surface of a pool/hot tub, decking or rocks, this will damage the fibers and will cause pilling, slight fading, and/or small holes. This occurs when walking in, kneeling on or sitting on your tail on these types of surfaces. This is normal wear and tear just like with your swim suit and therefore cannot be covered under our satisfaction guarantee.  You may purchase replacement fabric for $24.99.   Please go to our product page to purchase replacement fabric.  

  • Refunds will not be given for merchandise that has been used.  Shimmertail prodcuts  if used and swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • All returns will be inspected upon receipt.
  • All returns must be returned in non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (instruction manuals, warranty cards, tags, spare parts, accessories etc.). Otherwise, an additional fee will be assessed.
  • All returns due to customer choice or error are subject to a 15% restocking fee for returns, but there will be no charge for exchanges.
  • Original shipping cost for an order is non-refundable.
  • All returns must be received at the correct location. Items sent anywhere but the designated return facility will be subject to third party restocking fees.
  • Items with "free shipping" will be refunded the item cost, minus standard shipping costs, and any applicable restocking fees will be deducted, based on the remaining value.
  • All freight charges for all non-defective returns will be the responsibility of the customer.
  • All returned packages must have a tracking number. 

 

Received Wrong Item

 

In the rare occasion, you are shipped the wrong item, please contact us at customersupport@shimmertail.com with a brief description and the following digital images:

 

  • The item that you received.
  • The item code on the box (not the shipping label).

If a wrong item was indeed sent to you, we will send you a return shipping label and send you a replacement.

 

 

Order Cancellation Prior to Shipping

 

Should you decide to cancel part or all of your order, please email customersupport@shimmertail.com. If the order hasn't been shipped, we can cancel the order and issue you a refund without penalty. If your order has shipped, you will need to follow the returns process.

 

Exchanges

 

You will need to follow the returns procedure and make a new order for the correct item(s) you would like to order. If you need assistance with your order, please contact us at customersupport@shimmertail.com.

 

Refunds

 

Once a return has been delivered with tracking verification, refunds will be processed by the returns department within 5 business days. This allows time for inspection. All returns due to customer choice or error are subject to a 15% restocking fee for returns.   The restocking fee covers any supplier fees, inspections, repackaging, some of the actual shipping cost, and/or minor cleaning that needs to be done in order to return the product to “like-new” condition. Original shipping cost for returns due to customer choice or error is non-refundable. 

 

  • Refunds will not be given for merchandise that has been used. Shimmertail prodcuts if used and swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.

 

 

Eligible refunds will be credited in the same manner the original order was placed. Refunds being issued to expired credit cards will be issued by PayPal or as a company check via mail.

 

Defective or Damaged Product on Arrival

If your product is missing a part or a part is defective, we will replace that part. Please contact us at customersupport@shimmertail.com with the details of your issue and digital images of damaged item(s). Visual defects need to be reported as soon as possible and no later than 14 days from delivery. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you via USPS ground. 

Please be aware that a replacement will not extend to any product or damage to a product caused by or attributable to:

  • Weather related damage (This includes, but is not limited to damaged caused by heat, sun, rain, snow, or wind)
  • Shipping or freight damage
  • Abuse, improper or abnormal use
  • Damage caused by repair that was not provided by the manufacturer
  • Damage of products used for commercial or rental purpose are not covered under warranty

Damaged in Transit

If your product was damaged during shipping please notify us immediately at customersupport@shimmertail.com with digital images of damaged packaging and item(s), and we will assist in furnishing replacement(s). Discarding shipping materials or box contents, prior to replacement approval, waives your right to get your product replaced or repaired. 


Please note: Replacement products will be shipped to you USPS ground.